Delivery & Returns
Order Processing
All orders are carefully prepared and dispatched within:
- 1–2 business days (UK orders)
- 1–3 business days (International orders)
You will receive a confirmation email once your order has been shipped with tracking details provided.
Delivery Timeframes
United Kingdom
Delivery is typically within 2 business days after dispatch.
Europe (Standard International)
Delivery is typically within 3–5 business days after dispatch.
Rest of World (Standard International)
Delivery is typically within 6–7 business days after dispatch.
Please note that delivery times are estimates and may occasionally be affected by courier delays or customs processing.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery location, selected service, and order weight. The full shipping cost will always be displayed before you complete your purchase.
International orders may be subject to customs duties, VAT, or import taxes once they reach the destination country. These charges are the responsibility of the customer.
Packaging
All orders are carefully packaged to ensure they arrive safely. Fragile items are protected with additional padding and securely sealed for transit.
Returns & Exchanges
If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a refund or exchange.
To be eligible for a return:
- Items must be unused and in their original packaging
- Proof of purchase must be provided
Once your return has been received and inspected, your refund or exchange will be processed promptly.
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.