Delivery and Returns
Orders within the UK are typically processed and shipped within 1-2 business days. Once shipped, delivery times vary depending on your location, with most orders arriving within 3-5 business days.
European & International Shipping
For customers outside of the UK, orders are processed and shipped within 1-3 business days. Delivery times vary depending on your location and local customs procedures, with most international orders arriving within 7-21 business days.
Shipping Costs
Shipping costs are calculated based on your selected shipping method, the weight of your order, and your delivery location. You can view the shipping costs for your specific order during the checkout process before finalizing your purchase. Please note that additional customs duties and taxes may apply to international orders, depending on your country's regulations.
Order Tracking
Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information. Use this information to track your order's journey and monitor its estimated delivery date. Please note that tracking availability may vary depending on the shipping carrier and destination country.
Order Packaging
We take great care in packaging your orders to ensure they arrive safely and securely, whether they're traveling within the UK or across the globe. Fragile items are protected with extra padding, and all packages are sealed tightly to withstand international transit.
Returns & Exchanges
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 30 days of receiving it for a full refund or exchange. To initiate a return, please contact our customer service team for assistance.
To return an item, please ensure it is unused, in its original packaging, and accompanied by the original receipt or proof of purchase. Once your return is received and inspected, we will process your refund or exchange promptly. Please note that shipping costs for returns are the responsibility of the customer, unless the return is due to a defective or incorrect item.